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Welcome to the CIO Organization, where we help drive Accenture’s digital agenda
As Accenture’s new chief information officer, I am delighted to share with you this report on the work of Accenture’s internal IT function, our CIO Organization.
Following the distinguished work of Frank Modruson, who served as CIO for 11 years, I take on the CIO role at a time when IT’s importance to an enterprise cannot be overstated. In an era when every business is a digital business, IT is uniquely equipped to energize the digital enterprise.
The role of IT today is to drive, enable and execute the digital agenda across an enterprise – both internally and externally. At Accenture, we embrace this mission with enthusiasm, recognizing that we are the technology function serving a high-performance global business. Gone are the days of “in-house IT” serving strictly as reactive problem-solver. With technology now a critical item on the C-suite agenda, proactive IT professionals are taking responsibility for the broader enablement of enterprise productivity and performance – bringing ideas and innovation to the business, and changing the way we work.
The many roles of IT at Accenture
As you will see in this report, this transformation is already well underway at Accenture. Our IT professionals have a strategic seat at the table alongside other parts of the business, working as consultants and innovators to help our colleagues leverage the astonishing and ever-increasing power of IT, while still delivering the reliable technology services on which the enterprise depends.
Our work with Accenture’s Human Resources (HR) organization epitomizes the evolving role we play. We are serving as technology consultants to our HR colleagues, who want to use “Digital HR” technology to enhance new employee recruitment and raise current employee engagement. IT can help to empower HR --and many other functions -- to lead, manage and facilitate internal and external change.
We investigate the role of IT as innovator, where we describe how we continue to use collaboration technologies to transform the way Accenture professionals work together and with our clients. The past year was marked by the implementation of the Stream as a dynamic new channel for seamless collaboration. IT is no longer content to merely react to external changes. IT is now ideally positioned to spot the next new things first, and to understand how best to leverage technological innovation at scale and maturity to make the enterprise more nimble and competitive.
Our central role as a provider of core IT services will continue, as seen in the review of progress on hybrid cloud environments and software-defined networking. These build on the increasingly large-scale global network and processing assets which we manage to mission-critical standards of availability and performance.
Your future is our future
Accenture’s IT organization serves both internal and external clients. Both groups rely on IT for services and solutions, demanding insights and experience with the most advanced technologies of our day. As reported in The Wall Street Journal, a recent Gartner survey of CIOs found more than half agreed with the statement “My business and its IT organization are engulfed by a torrent of digital opportunities.” We see it as our job to help our customers inside and outside Accenture seize and maximize these opportunities.
So, just as we are technology consultants, innovators and service providers, we must also be technology ambassadors, speaking and understanding many languages: the language of business and the specialized dialects of business disciplines and industry sectors, as well as the language of technology. We look forward to talking with you, listening closely, and delivering, as 2014 unfolds.
View more on Accenture CIO’s IT Report 2013-2014:
View the full IT Report
March 3, 2014
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