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A new report by the Everest Group, with support from Accenture, investigates the benefits available to utilities by outsourcing the meter-to-cash process.
Utilities and retail energy providers are facing myriad and rapidly evolving challenges in the marketplace, such as increasing competition, disruptive technologies, regulatory pressure, rising consumer demands, and global volatility. One of the business areas impacted by these market forces is meter-to-cash.
Outsourcing meter-to-cash processes is a viable option to deliver significant cost savings, improve revenue management and create value for customers and shareholders.
In the last few years, business process outsourcing (BPO) activity related to meter-to-cash grew, both in terms of new contracts and renewals. While cost savings remains the top business driver, utilities are also seeking additional benefits such as access to newer capabilities, domain expertise, flexibility, and scalability.
This report examines the benefits of outsourcing meter-to-cash, and the considerations necessary to develop a long-term and constructive client-service provider partnership. It focuses on the following:
A case study for Accenture and BC Hydro highlights how benefits from meter-to-cash outsourcing can extend far beyond cost savings.
Everest Group is an advisor to business leaders on next generation global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back-and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms, in six continents across all industry categories. For more information, please visit www.everestgrp.com and research.everestgrp.com.
For more information about this topic, please contact Saurabh Gupta, Vice President – BPO Research at firstname.lastname@example.org
June 26, 2012
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