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Highlights from the 2013 Accenture Enabling Consumer Control research suggest that control over delivery is now the stand-out issue in the postal sector.
For more information, read the point of view Competing with the Customer: The Next Threat to Postal Survival.
May 7, 2014
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Customer Focus is the Next Differentiator for Postal Organizations—Infographic
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Competing with the Customer: The Next Threat to Postal Survival
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