Public Sector Shared Services – Majority of Governments Use Shared Services
This chart reveals that sixty-six percent (94 out of 143) of respondents report that they are already using shared services or are in the process of implementing it for some functions.

Public Sector Shared Services – Most Common Processes in Government
This chart reveals that the most common processes found in government shared services today are related to information technology, finance and human resources.

Public Sector Shared Services – Awareness and Leadership
This chart reveals that lack of awareness and the necessary managerial skills to tackle a transformational change program is the top challenge for governments currently using or implementing shared services.

Public Sector Shared Services – Perceived and Actual Challenges
This chart depicts how perceived challenges and actual challenges vary considerably for those who are considering shared services versus those who have actually undertaken the initiative.

Public Sector Shared Services – Who Makes the Critical Decision?
This chart reveals that while many levels are involved during the decision-making process, politicians and the most senior civil servants are very often responsible for the final decision about shared services initiatives.