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Mobilizing your employees for action is critical to advancing shared services.
The purpose of shared services is to use business process reengineering and automation to make the work as replicable as possible, but how do you keep your workforce engaged throughout the process?
The people strategy–which might include continuous improvement programs, recognition programs, partnership committees and working groups–is the key to moving shared services forward.
This video was taken at the 2011 Public Sector and Education Shared Services Summit. For more information on this year’s event, visit the 2012 Summit event page.
View more videos from the 2011 Public Sector and Education Shared Services Summit:
May 9, 2012
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