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New business imperatives are demanding the evolution of shared services organizations into integrated business services organizations that play a more strategic role as true enablers of high performance.
When we consider the fundamental features of integrated business services implemented by our clients, we are seeing a dramatic shift—it’s about end-to-end processes at a granular level, stakeholders, customers and vendors that result in big outcomes for corporations.
We have investigated 24 companies and found there are four common themes they follow in delivering integrated business services; as they globalize, corporations need to integrate their activities more, innovate and expand the services—innovation in partnership achieves business outcomes, leverage the power of analytics and identify the right leader at the right time.
Globalization is increasing complexity; it is our clients' mission to simplify those processes and minimize that complexity—the journey to integrated business services is actually the vehicle to deliver that.
June 6, 2013
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