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Multisourcing—the use of multiple outsourcing providers—has become the de facto standard for IT outsourcing, but it does create a complex environment.
To manage this multivendor environment and enable high performance, companies are increasingly using a service integrator. Based on its High Performance Research and unmatched experience, Accenture outlines the characteristics of such a service integrator and the benefits it can bring.
Listen to the Podcast [MP3, 6MB] [Running time 06:51]Read the transcript [PDF, 361KB]Podcast Help
Businesses are continually raising their expectations of the benefits to be achieved by using IT to drive high performance and generate business value—while reducing cost.
Over the course of the past decades, CIOs have evolved their IT infrastructure outsourcing strategies. During the 1960s to 1980s, organizations often used a sole outsourcing provider that was focused on reducing the costs of the existing IT environment (“your mess for less”). In the 1990s, the approach became more sophisticated. CIOs moved toward multisourcing in order to gain the agility and flexibility required by their businesses’ changing demands.
Multisourcing, the current de facto standard, requires the IT organization to manage several service providers, thus creating a complex “supply chain.” Adding to this complexity are trends such as:
Managing this complexity is challenging, and requires IT organizations to move away from the accidental architecture that is created by serial, unplanned sourcing strategies. In the last three years, the market has seen a potential answer to this challenge in the emerging concept of multivendor sourcing that is enabled by a single vendor acting as the service integrator.
To assist companies in managing their multivendor IT outsourcing environment to enable high performance, Accenture has drawn on its ongoing High Performance Business research program and unmatched experience to outline the characteristics organizations should look for in a service integrator. Service integrators should provide one or more of the services themselves, possess an integrated framework of methodologies and tools for industrializing processes, and also have a track record in this area.
Service integrators must deliver an IT service management capability that is:
In this way, a service integrator should deliver the following benefits:
Read more about Accenture’s groundbreaking High Performance Business research initiative—and how it helps organizations deliver bottom-line results.
Contact us to find out how Accenture can help your organization use multisourcing to enable high performance.
October 8, 2008
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