Information Management in Policing: Improving Efficiency and Performance

Policing information management: improving the efficiency and performance of police information technology by unlocking the value of information.

Police forces around the world must meet unprecedented challenges and increasing citizen expectations while improving efficiency and eliminating waste with reduced resources. Faced with these challenges, how are policing organizations to protect citizens, increase public confidence and make people feel safer?

Accenture’s latest point-of-view, Information Management in Policing: Improving Efficiency and Performance By Unlocking the Value of Data, illustrates how information management plays a crucial role in all policing activities and how an effective framework can deliver performance and efficiency benefits right across the organization from the coordination, command and control center through operations to investigations and relationship management.

Policing organizations around the world face unprecedented challenges: the need to tackle volume crime, address the threat from transnational criminal networks and deal with the ongoing threat of international and domestic terrorism. At the same time, they must meet increasing citizen expectations for more visible community-oriented policing and greater public transparency and accountability. Moreover, policing organizations must meet these challenges while reducing costs and resource, improving efficiency and eliminating waste.

Faced with these challenges, how are policing organizations to protect citizens, increase public confidence and make people feel safer?

• Accenture’s research and experience suggests that around 75 percent of the processes required to track and respond to crimes are the same. Thus, there is a set of processes and capabilities common to all police forces and these are underpinned by effective information management.
  
  
• Information management is a key element of all policing capabilities. As a result, strengthening information management will deliver significant efficiency and performance improvements across the board.
  
  
• However, police forces face a range of challenges associated with the creation, collection, storage, communication, valuation, sharing and use of data. Unless properly addressed, these challenges reinforce data silos, inhibit collaboration and hinder data access.
  
  
• Drawing on experiences of system implementations around the world, Accenture proposes a new framework that provides a holistic model for information management and is designed to help the police design more effective information management architectures. The framework is based upon a collaborative, strategic and enterprise-wide approach to information management.