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This case study is based on an interview with a U.S. state director of health and human services responsible for developing and coordinating policies and administering state and federal programs.
It outlines management challenges of increasing the quality, efficiency and effectiveness of health and human services provided by a state with a legacy system that did not capture the information needed for decision support, and provides best practices examples of the solution deployed.
Of the system integrators that bid on the new system, the state determined that Accenture was the closest in understanding their challenges and had the underlying capabilities to achieve their vision. The implementation of an Accenture-hosted, private cloud solution is in process.
The analyst writes that a “service oriented architecture” (SOA) technology framework can be an efficient solution for government as this architecture is effective at establishing a wide range of services that can be sourced from existing legacy systems, built from scratch and connected to facilitate interoperability, or reengineered to facilitate integration.
The state selected the Accenture Public Service Platform to serve as the basis of its SOA approach. The state’s HHS director envisioned an evergreen solution, with interplay between technical and business process. Accenture’s solution was selected as the solution that most closely matched the state’s vision.
“Having a loosely coupled system, based on an out-of-the-box service-oriented architecture allows this state to integrate multiple disparate systems into a complete solution, leveraging and combining its legacy system with new applications, such as business process management and rules/policy management, for a seamless online user experience across programs and agencies,” says Adelaide O’Brien, research director, IDC Government Insights.
Read the IDC Government Insights Opinion: Increasing State Efficiency and Effectiveness in Providing Health and Human Services.
SOURCE: IDC Government Insights Opinion: Increasing State Efficiency and Effectiveness in Providing Health and Human Services (Doc # G1244991) December 2013.
Copyright Notice: Copyright 2013 IDC Government Insights. Reproduction without written permission is completely forbidden.External Publication of IDC Government Insights Information and Data: Any IDC Government Insights information that is to be used in advertising, press releases, or promotional materials requires prior written approval from the appropriate IDC Government Insights Vice President. A draft of the proposed document should accompany any such request. IDC Government Insights reserves the right to deny approval of external usage for any reason.
March 14, 2014
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