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This IDC report summarizes key lessons from Accenture’s Global Shared Services Conference 2013, which focused on the future of shared services and business process outsourcing (BPO).
Accenture discussed how organizations can align shared services better with their business strategy, and how shared services leaders can step up to become business leaders, not just functional experts.Some key highlights include:
Shared services organizations are a corporate asset—akin to a physical asset—that needs constant investment and attention.
C-suite backing is critical to the success of shared services functions in the organization.
Most importantly, the next generation of shared services will require transforming and innovating business services (and not just end-to-end processes) and moving from a cost-reduction to a business-outcome focus. This would also demand better use of enterprise data to predict and improve business performance.
June 3, 2013
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