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HR shared services offers organizations much more than the chance to reduce costs—it can help create a foundation for talent management.
Accenture explores the challenges of implementing HR shared services and how best to address these challenges to create a foundation for integrated talent management across the organization.
The multi-polar world brings competition from both established players and aggressive up-and-comers to a truly global arena. To survive, organizations everywhere need to be more strategic and leverage their internal processes and talent optimally. Accenture believes that an effective shared services capability streamlines and standardizes data and processes, thereby creating a solid foundation for HR to provide integrated talent management capabilities that can help set organizations apart from their peers. In Accenture’s experience, successful HR shared services outcomes occur when leadership takes a holistic approach. Such an approach focuses not only on cost, but also on developing a comprehensive HR strategy which seeks to transform people, end-to-end processes and technology to create a service-oriented model valued by the broader business. When the HR function is viewed as a peer—and given an equal voice at the leadership table—it can directly impact the bottom-line performance of an organization. This point of view explores the challenges of implementing HR shared services and how best to address these challenges to create a foundation for integrated talent management across the organization.
When operational efficiency is coupled with strong governance, enabling technologies and reliable data, HR shared services provides a strong foundation for talent management. However, moving the HR function to a shared services model poses a number of challenges:
The key to addressing the challenges inherent in such a major initiative is to use HR shared services as a catalyst to transform the whole HR function, including the HR service delivery model, enhanced HR roles and competencies, common policies and processes, and integrated HR information systems. In addition, Accenture believes that organizations should concentrate on:
June 17, 2010
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