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Accenture High Performance IT Research
High performers take charge of their digital journey. They view IT as a strategic asset that can help renew vital aspects of operations—optimizing at least and innovating at best. CPG enterprises that embrace digital and evolve their IT strategy, architecture, operating model, applications, infrastructure and security to support digital functions and processes are most likely to emerge as winners as the digital revolution unfolds.
According to Accenture’s fourth High Performance IT research, the digital dimension is clearly visible. High performers use digital tools and systems to push for excellence across three areas:
IT innovation. High performers are seizing digital opportunities to transform how goods are designed and produced, how commercial transactions are created and managed, how information is accessed, how relationships are formed, and how collaboration happens internally and with customers and partners. They readily experiment with social media, mobile, analytics and cloud, as well as virtualization, security and data management.
IT agility. High performers are replacing their legacy architecture with a more flexible architecture that can help the business to evolve from a transaction/automation-driven IT environment to a relationship- and experience-driven environment. IT high performers (40 percent) are seeing measurable improvements in IT agility and 33 percent say their architecture transformations successfully lead to cost reductions.
IT execution. Most CPG companies initially invested in transaction-driven technology to increase productivity and automate manual or paper-based processes. Today the high performers prioritize their IT investments by measuring their overall business impact. Yet only 40 percent of CPG organizations allocate their IT budget to deliver strategic business capabilities.
While many are dabbling in digital, the true disruptors are investing in enterprise digital tools, capabilities and skills to shift from using technology as an enabler of efficient and effective processes to an enabler of seamless and content-rich interactions with consumers, customers, third-party suppliers, employees and other stakeholders.
March 10, 2014
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