For Government
State revenues are expected to remain stagnant or sluggish through fiscal year 2012—just as demand for core government services accelerates. With cash-strapped national governments unlikely to come to the rescue and citizens’ resistance to tax increases intensifying, tough times for state, regional and local governments are the new normal. They have little choice but to find new ways of delivering essential services.
Building High Performance Government Through Lean Six Sigma: A Leader’s Guide to Creating Speed, Agility, and Efficiency presents a “win-win” alternative— “performance anatomy” as a way to reduce costs while maintaining or increasing services. The authors outline a “how-to” approach that combines the principles of operational excellence and performance anatomy with real-world examples from public service organizations.
- Ohio Shared Services established in 2009, consolidated financial functions previously siloed among individual agencies into one organization, enabling each agency to focus on its mission and achieve 15 to 20 percent improvements in productivity. They also reduced the cost of processing travel and expense reports 67 percent – from $37 to $12 per transaction.
- New York’s Metropolitan Transportation Agency, with approximately 8.5 million riders daily, saved $40 million in 2010 by eliminating 141 of 280 projects, thereby focusing resources on top priorities.
Featuring case studies from the public sector, including federal, state, local, agencies, bureaus and departments, this unique guide takes readers inside government organizations where these principles, including a “performance anatomy”, are already making a difference. Public service leaders will discover low-cost techniques deployed by the Naval Air System Command and the Internal Revenue Service—and effective solutions for problems as diverse as homeland security, disaster response, health care costs and dwindling resources. Building High Performance Government provides a proven method for adapting to the “new normal” of lower budgets by showing how to do even more with even less—creating a learning, working environment that is prepared to react positively to change. This is how the top companies in the world increase productivity and profits, no matter the market.
Learn how to:
- Improve the outcomes delivered while lowering the cost to deliver them.
- Streamline operations by increasing speed, agility, and efficiency.
- Build the anatomy for high performance to strengthen any public service organization.
- Manage assets, decrease risks and losses, and deliver true excellence.
Download the Executive Summary for Government and Public Service Agencies [PDF, 529KB]
Download the Executive Summary for Federal Government and Public Service Agencies [PDF, 572KB]
Download the Executive Summary for State, Local and Public Service Agencies [PDF, 559KB]