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A report from HfS Research places Accenture in the “Winner’s Circle” of Supply Chain Management (SCM) BPO.
According to the report, “Accenture has a depth of client experiences and capabilities across all the SCM BPO sub-processes. Clients pointed to examples of transformative solutions in all areas and to a deep bench of skilled delivery resources many of whom were as consultative as operational in their approach.”
Generally, the HfS report says, SCM is “a new market with huge untapped potential.” Indeed, “the potential global SCM BPO market could be as large as $300 billion even as the current market size is perhaps $1.5 billion,” HfS says.
The SCM HfS Blueprint Report marks the first time HfS applies its “Blueprint methodology” to the supply chain services marketplace. “Unlike other quadrants and matrices,” the report says, “the HfS Blueprint identifies relevant differentials between service providers across numerous facets in two main categories: innovation and execution.”
HfS Blueprint Report ratings depend on a broad range of stakeholders with specific weightings based on 1,355 crowd-sourced responses. Stakeholders include:
Among other reasons, HfS put Accenture in the Winner’s Circle based on the following criteria:
Strong Initiative in Creating SCM Customer Communities. Accenture uses client initiatives created by the Supply Chain consulting practice such as the Accenture CSCO (Chief Supply Chain Officer) Circle, which has more than 75 members to share common SCM challenges and opportunities and to educate about SCM BPO.
Experience Delivering Value Beyond Cost. Clients pointed to Accenture‘s focus on tangible business outcomes such as revenue growth, working capital reduction as well as reducing operating costs in engagements.
Strong Control Tower Capability. Accenture has been developing a Control Tower offering for several years now and actively looks to bring this capability into new engagements. Accenture has a large reference client base in Control Tower. Accenture Control Tower enables dynamic operation and truly connects demand with supply to allow for a more agile, streamlined and responsive supply chain.
Charles Sutherland is the executive vice president of research for HfS Research.
Pareekh Jain is a principal analyst for HfS Research.
Source: ©HfS Research. HfS Blueprint Report: Supply Chain Management BPO. July 2014
July 21, 2014
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