In recent years, governments and other public service organizations around the world have increased their focus on performance management, in response to pressure from both citizens and elected officials. In Accenture's work in the public sector, however, we have noticed a disconnect between a public service organization's focus on performance management, and actual implementation. In many cases, inconsistent or ineffective performance management practices are being used. A straightforward, reliable approach for implementing performance management in the public sector is needed—one that can offer successful, measurable outcomes.
The new Accenture point of view on Government Performance Management examines the unique challenges facing the public sector and presents the necessary steps to guide organizations through this journey.