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Good governance is decision making at multiple levels—executive, managerial and tactical.
Shared services is a shared responsibility. Agencies need to engage fully and partner with one another from the start in order to coordinate project governance. The planning and design phases are crucial, since strong leadership during these phases will set the stage for the future governance of a shared operational entity.
This video discussion outlines the importance of accounting for three levels of decision-making during the planning and design phases of your project:
the executive level, which determines the strategic investments that need to be made.
the managerial level, which identifies inefficiencies in your operation and redeploys resources to address those inefficiencies.
the tactical level, which drives everyday business decisions.
Download the Video Transcript [PDF, 86.18KB].PDF Help
This video was taken at the 2011 Public Sector and Education Shared Services Summit. For more information on this year’s event, visit the 2012 Summit event page.
Watch more videos from the 2011 Public Sector and Education Shared Services Summit:
Shared Services: Achieving Short-Term Savings through Strategic Sourcing—States, municipalities and higher education organizations have buying power. This video discusses how to leverage the spend that exists within your entities to fund a shared services approach.
Shared Services: Communicating Success—Consistently delivering on project goals and touting your achievements is the key to effectively communicating your success. This video presents concepts for communicating shared services successes, including the importance of engaging a third party and acquiring feedback from customers.
Shared Services: Perspectives on Leadership—To be successful, a shared services organization requires strong leadership. This video demonstrates how to develop that leadership within your organization; how to align a team with its talents; and why it is important to close gaps in your organization’s leadership structure.
April 3, 2012
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