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Accenture’s latest High Performance IT Research shows a widening gap between high-performing IT organizations and those that struggle to improve IT’s role in creating enterprise value.
Register to access “Mind the Gap: Insights from Accenture’s third global IT performance research study”
See highlights from Accenture’s 2010 High Performance IT research study:
Field research involving more than 220 senior IT executives found that IT organizations that have shown an ability to differentiate their core IT capabilities during the downturn are now positioned to deliver much more value to their companies as they search for business growth.
As businesses seek to emerge from the downturn, CIOs are recalibrating their efforts to drive more enterprise value from IT. CIOs understand that as expectations across the entire C suite rise in the new economy, they have a newfound opportunity to position IT as a partner–and a growth engine–for the business. Some high performing IT organizations have answered the call. These companies demonstrate excellence in three key traits–innovation, agility and execution–which enable them not only to manage IT like a business, but to run IT for the business and with the business.
The latest results from Accenture’s ongoing High Performance IT research show that high performers don’t just do a few things well—they excel across the board.
About this Study
The High Performance IT research program has been operating since 2005, and to date has involved in depth participation by more than 1,400 CIOs across 45 countries. Field research for the 2010 study began in late 2009; assessments were conducted by the most senior IT executives in 226 of the world’s largest private- and public-sector organizations, working with the Accenture High Performance IT team.
The companies represent a wide range of industries and geographies: 44% were from Europe, 26% from North America, and 15% each from Latin America and Asia Pacific. The companies have combined annual revenues of over $2.1 trillion and include both Accenture clients and non-clients.
Since its inception, Accenture’s ongoing High Performance research program has shown that some IT organizations perform fundamentally differently and continuously better than their peers. This high performance is exhibited across three IT building blocks:
For the research, Accenture used more than 150 proprietary indicators of high performance across 9 core IT capabilities, ranging from application architecture to workforce management. What do High Performers do well? Our findings show that these organizations:
Notably, the gap between High Performers and other IT organizations is widening: the delta between High Performers and their peers has grown in both innovation excellence and execution excellence since our last study in 2008.
High Performers that have shown an ability to differentiate their core IT capabilities during the downturn–a period when most organizations were focused primarily on cost-cutting–are now positioned to deliver much more value to their companies as they search for business growth.
The High Performers in our survey have embraced the challenges at hand and created pockets of excellence that show demonstrable results across nine core capabilities:
The widening performance gap between High Performers and other IT organizations should serve as a wake-up call for the underperformers to improve core capabilities – or risk being marginalized by business leadership.
CIOs have the power to close the performance gap and turn a vicious cycle into a virtuous cycle of performance improvement. Although there is no universal formula for becoming a High Performer, our report outlines a path that organizations can follow, regardless of their current state.
IT Execution: Define the Baseline, the Desired State, and the Gaps between the Two
IT Agility: Mold IT to the Needs of the Business
IT Innovation: Position IT as a Strategic Asset for Competitive Advantage
By thinking big, starting small and scaling fast–a common refrain among innovators–CIOs can build credibility in the C-suite and drive sustainable business value throughout the organization.
Learn more about Accenture's High Performance IT research program
November 26, 2010
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