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Susan Barton, the Accenture Global Postal Industry lead, discusses non-traditional postal services as part of Accenture’s High Performing Postal 2012 Research – Part 2.
For the fifth year, Accenture offers insight into the characteristics of high performance in the postal industry. This podcast tells how postal operators can become commercially viable, sustainable businesses for the long-term future.
In Part II of this podcast on Accenture’s High Performing Posts 2012 study, Susan Barton makes the linkages among mindset, ability to execute, and success, and explains how these all cascade down to have an impact on employees. Learn how the quadrant framework Barton uses with clients can be a baseline for proposed postal solutions, by helping postal organizations understand and strike the appropriate balance between sender and receiver, cost and value. As postal organizations have to shift away from their traditional sole focus on sender and costs, Barton explains the importance of—and strategies for—developing and promoting the value proposition of non-traditional products and services that originate from the customer’s perspective.
Recorded at the European Postal Services Conference 2012.
Read Accenture High Performance Postal Research & Insights 2012 Report
Listen to the first part of this podcast: A Sustainable Future for Posts: Common Threads of High Performance
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