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Susan Barton, the Accenture Global Postal Industry lead, discusses revenue diversification as part of Accenture’s High Performing Postal 2012 Research – Part 1.
For the fifth year, Accenture offers insight into the characteristics of high performance in the postal industry. This podcast tells how postal operators can become commercially viable, sustainable businesses for the long-term future.
In Part I of this podcast, Susan Barton, the Accenture Global Postal Industry lead, presents Accenture’s High Performing Posts 2012 study. Listen as she explains postal solutions adopted by high performers in the industry, such as using traditionally sequential cost restructuring tactics in tandem, and restructuring assets to get ahead of further shifts in the proportion of revenue that comes from mail versus other services. Barton talks about a key theme among those who excel at diversification: their ability to get multiple revenue streams out of the same investment. And as she looks at the continued flurry of interest and activity around digital services, she challenges the audience to think about the compelling long-term customer proposition of their digital investments.
Recorded at the European Postal Services Conference 2012.
Read Accenture High Performance Postal Research & Insights 2012 Report
Listen to the second part of this podcast: A Sustainable Future for Posts: A Framework for Finding Balance
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