Field Workforce Talent Management: Executive Issues in Public Service 2008-2009

Our goal with this report is to not only present the “state of affairs” for field workforce talent management in public service organizations, but also to stimulate a working dialog among all those interested in the effectiveness of public service.

The first half of the document presents the results of recently completed Accenture research involving more than 30 public service leaders in the United States, United Kingdom and Canada. The second half discusses Accenture’s framework for building talent management capabilities that enable organizations to create more effective, efficient and productive field workforces.

We believe the findings of our research, coupled with Accenture’s own insights drawn from our work with myriad public service and private organizations around the world, highlight practical measures that public service leaders, politicians, policy makers and others can take to better prepare public service organizations, regardless of their mission, to meet the challenges of the 21st century.