Lync, one of the most powerful communications platforms in the market, is now the primary communications tool across Accenture. The migration of all Accenture employees to Lync was completed in fiscal year 2012. Lync integrates secure audio and instant messaging with “presence” indicators, deskstop sharing, whiteboarding and other valuable features.
Some 150,000 Accenture professionals are enabled with Lync video as well. Video adds unequalled immediacy, giving participants face-to-face contact and the ability to see and read those vital cues that help us gauge how messages and ideas are being received.
Global teams using Lync interact effortlessly, as if members were in the same office. Numerous client teams are using Lync to reduce travel, by enabling team members to work one week per month from home. Lync’s versatility is driving more effective collaboration and innovative work arrangements across Accenture.
The newest Lync enhancements enable users to invite clients and other external contacts to calls, even if they do not have Lync. Users can brainstorm in a whiteboard session, poll call participants on decisions, even work on content together using shared programs. Jabber, an enhanced videoconferencing tool that provides high-definition image resolution on the Lync platform, was introduced on a selective basis in fiscal year 2012.
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