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Everest Group named Accenture among the top multi-process HR outsourcing (MPHRO) providers in a field that it said “continues to witness major flux with new entrants, provider exits, and high merger and acquisition activity.” The recognition comes in Everest’s most recent report on MPHRO providers, which employs the organization’s proprietary Performance/Experience/Ability/Knowledge (PEAK) Matrix to measure providers.
The PEAK Matrix measures companies along key dimensions and criteria, including:
Market success, captured through a combination of total number of MPHRO clients and revenue.
Delivery capability dimension, comprising:
Scale of operations through overall company revenue, MPHRO revenue, number of current MPHRO clients and HR outsourcing fulltime employees.
Scope of services provided through breadth and depth of MPHRO services, geographical scope and number of industries served.
Capability and investment in technology through IT platforms, investments in HR-related technology, analytics and mobile capability and IT Infrastructure capability.
Delivery footprint across seven regions, balanced shoring capability.
Buyer satisfaction across goal realization, process delivery, implementation, technology and relationship management.
“As MPHRO becomes more sophisticated with increased play of social, mobile, analytics and cloud, and greater inclusion for talent management components, providers are required to tweak their strategy and make proactive investments to enhance the value proposition,” Everest said. “On the other hand, as buyers are increasingly seeking to achieve objectives beyond simple cost reduction and efficiency as well as cover their emerging market operations, they look to evaluate service providers more holistically,” it added.
Accenture brings a heightened level of rigor to HR processes with an emphasis on business metrics, talent management and highly effective HR and learning operations. Our capabilities span the entire employee life cycle:
Read the full Everest Report: Multi-Process Human Resources Outsourcing (MPHRO) - Service Provider Landscape with PEAK Matrix™ Assessment 2013.
November 8, 2013
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