EHS Results! Managing Performance Focus on Results

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EHS Results! Managing Performance Focus on Results
Dr. JudyAnn Bigby, secretary of the Massachusetts Executive Office of Health and Human Services, offers a detailed presentation on measuring results. Among other things, Bigby discusses using performance information to improve outcomes.

Focusing on Outcomes
Clarence Carter, director, District of Columbia Department of Human Services, delves into the importance of integrating services and interoperability—improving how systems work with each other and ultimately growing capacity of the customer that human services agencies serve.

Metrics: How Far Have You Progressed in Determining the Metrics of Your Outcomes for Human Capacity?
Outcomes mean little without a way to measure results. In this video, panelists discuss the actual metrics behind outcomes. Participants offer insight into the various stages of their measurement efforts and how, according to Massachusetts' Dr. JudyAnn Bigby, some are "truly defining outcomes."

Navigating Reality
Clarence Carter discusses the importance of seeing the perspective of people who rely on the government for their basic subsistence. However, Carter cautions, the ultimate outcome goal should be helping people "grow beyond the need" to rely on the government for help.

Panel: Realizing the Vision: The Challenges and Opportunities Before Us
Turning to the subject of leadership, Howard Hendrick from the Oklahoma Department of Human Services and B.J Walker from the Georgia Department of Human Services discuss what differentiates true leaders. They discuss how leadership should be embedded into a human services organization's workforce. In other words, according to Walker, it's leadership's job to give the workforce direction.

Inspiring by Understanding
Howard Hendrick continues along the theme of strong leadership motivating staff to produce better outcomes. In this brief video, Hendrick talks about how to inspire people to see beyond programmatic silos and truly help families in need to help themselves.

Why is Now the Time?
Antonio Oftelie, Harvard University, points out that increasing citizen demands, budget pressures and changing demographics are pushing human services organizations to capacity, forcing change today. Howard Hendrick, B.J. Walker and Daniel Stein, from Stewards of Change, contribute their perspective of why now is the time for change.

What are Human Services Agencies Going To Do Next?
Integration and innovation is already occurring in state and local government, but ‘What is next?' asks Jessica Shahin, associate administrator for supplemental nutrition assistance program, USDA.