Skip to Main Content
Access your saved content
Explore empowering technologies that people use in their daily lives.
From smartphones and digital wallets, emerging technologies are reshaping how people live their lives. Industries as diverse as financial services and retail are riding this wave, and it is remaking how they interact with their customers. Elizabeth Zealand, General Manager Future Service Transformation, Australian Government Department of Human Services, asks and explores a compelling question related to this issue in this video. If citizens are doing these things in their daily lives, why should they be doing things differently with us? Watch as she describes the Department’s exploration of disruptive technologies in reinventing human services delivery.
Originally presented at The 2012 Human Services Summit
Download Video Transcript [PDF, 130 KB] PDF Help
Watch more videos for Human Services Solutions: Where Do New Ideas Come From?A Bite of the Apple: Lessons from the Retail Experience
May 31, 2013
Skip Footer Links