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The right mix of customs technology, analytics and people can shape next-generation customs agencies. Learn the three core components for customs success.
Becoming a customs agency of the future is no longer just a goal—it’s an imperative. The right mix of customs technology, modernization and improvement approaches will allow agencies to achieve high performance long into the future.
To get there, agencies must identify a roadmap for transformation. How can the agency successfully deliver in the future customs environment? What customs technologies must the organization add to be an insight-driven agency? How can agencies develop and deploy capabilities through new staffing approaches?
The customs agency of the future will draw from the opportunities the interconnected world presents. Preparing for the future means adopting new approaches and customs technologies that transform delivery and, at the same time, help improve trade facilitation and protection.
Accenture Customs has developed a point of view that outlines the three core components that underpin the customs agency of the future. Download the full PDF to learn more.
Customs is an industry defined by change—from shifting trade and supply chain trends to complex economic, social and political realities in an interconnected world. Amid these influences, agencies must work toward improving trade facilitation and protection. Preparing for the future means adopting new customs technologies, approaches and solutions that transform delivery.
Agencies will need to harness the enhanced capabilities of customs technology to work more efficiently and effectively. Accenture has identified three core components that underpin the customs agency of the future:
When combined, these components equip the agency of the future with the intelligent operational, organizational and staffing models they need to achieve high performance in customs now, and for years to come. Read the full piece to learn more about the core components.
Accenture Customs has identified—and explored—three core components that underpin the customs agency of the future:
Accenture Customs recommends several steps that agencies can take to achieve high performance in customs in the future:
Proactive analysis. Predictive analytics capture and analyze information in an ongoing manner to automatically interrogate the information the agency holds to identify and respond to behavior patterns, risks and anomalies.
Deploying insight. Creating insight is not enough. The agency of the future must act upon that knowledge. Future structures, staffing approaches, interventions and compliance approaches will be determined by insight into the trading environment.
Becoming more adaptable. Through more flexible operating models, the agency will enact changes more quickly, empowering the front lines to adapt and alter processes, structures and staffing.
A systems-based approach to customs technology. Connectivity is the key to shifting customs from a transaction focus to a systems focus, providing a web of connections that deliver visibility into the supply chain and all channels of interaction.
Collaborative border management. All agencies involved in managing the nation’s borders will be joined together through insight and intelligence. This collaborative approach to border management will enable trade, improve security and reduce costs for both government and trade.
Knowledge management. The agency of the future will need world-class knowledge management, ensuring the latest information is available in real time to staff across the organization through enhanced customs technologies.
Transferable core skills. The workforce will need in-depth customs knowledge, but also “soft” skills, such as emotional intelligence, collaboration skills and leadership, which can be applied to various roles and responsibilities.
Read the full piece to learn more about these recommendations.
June 15, 2012
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