In this video, Rodney Bergman, a senior executive in Accenture Management Consulting, discusses what characterizes the culture of an excellent shared services organization. Bergman argues that while there is no ideal culture, there are some key characteristics. Among these:
- A bias toward action.
- Orientation toward service.
- A bias toward continuous improvement and away from waste.
For Bergman, the big opportunity within shared services is the possibility of engineering a high-performance organization.
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