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In this podcast, Dwayne Norton and Andrew Boernke—part of the Accenture Sales and Customer Services practice—discuss the approach companies can take to select the right contact center vendors. They recommend companies adopt a vendor management framework and build strategic relationships with an optimized mix of customer service vendors.
They delve into how companies can manage and execute these vendor relationships differently to enhance customer experience and improve operational effectiveness. Listen to this podcast to find out how you can use this strategic vendor management framework to help achieve better business outcomes.
Read the point of view that addresses this topic in detail: "Want to Change the Game with Contact Center Vendors? Select Them Differently".
November 29, 2013
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