A revenue assurance end-to-end approach for telecommunications companies
In an uncertain economy, the last thing a company wants to do is miss out on opportunities to reduce waste and costs and to maximize revenue. But that's precisely what many telecommunications companies are doing when it comes to ensuring they are billing for and collecting all the revenue they are due.
Furthermore, meeting the revenue assurance challenge is only getting more difficult. As carriers introduce advanced data services and digital content, the number of trading partners increases and, subsequently, so do the opportunities for revenue leakage.
Based on industry revenue assurance benchmarks developed from a global Accenture survey, we have found that telecom operators, on average, lose at least 1 percent of their revenue because of three major shortcomings:
- Network and accounting inefficiencies that result in under billing and, consequently, often prevent a telco from collecting for services actually delivered.
- A focus on metrics and incentive programs that drive initial sales but fail to ensure that orders translate into cash.
- A lack of visibility into the customer-to-cash cycle, which makes it difficult for telcos to determine the full scope and extent of the revenue leakage problem.
Learn more about Accenture research for the communications industry