Collaborative Border Management

Adopting an end-to-end approach to border management reform and modernization to achieve high performance.

Collaborative Border Management (CBM) can have a significant impact on border and customs agencies currently facing increased pressures and expectations. It not only makes compliance easier and more attractive, but also facilitates shared information which encourages win-win relationships. This point of view sets out to shows how collaborative border management can have a positive impact on both:

• Travellers: By facilitating legitimate travellers before and throughout their trip, while letting security, immigration and customs agencies identify and appropriately address high-risk travellers and baggage.

• Cargo: For example, by managing goods clearance through optimized processes that use a single window in conjunction with a back-office processing system to provide a single view of the customer.

Hear from Mark Crego, Global Lead, Border and Identity Management, Accenture, on delivering smart and secure borders in Europe and the role of Collaborative Border Management.

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Traditionally, border management agencies, including customs, visa or passport agencies, have performed a community protection role in preventing international terrorism, a fiscal role in tax collection and an environmental and social role in protecting public health and cultural heritage.

What is less recognized, however, is perhaps their most vital role—as the keystone in easing the facilitation of legitimate travel and trade—an oversight, Accenture argues, that CBM can most ably address.

A CBM approach provides the following benefits to government:

• Lower cost of overall border management operations
• Enhanced security
• Improved intelligence and enforcement capability
• Improved trader compliance
• More effective and efficient deployment of resources
• Increased integrity and transparency.

A CBM approach provides the following benefits to the private sector:

• Cost cutting through reducing delays and informal payments
• Faster clearance and release
• Predictable application and explanation of rules
• More effective and efficient deployment of resources
• Increased transparency.

The decision to implement CBM is effectively one to reform and modernize border management operations at your agency and to develop a high-performance business approach. The starting point is to establish a clear vision of what this means for you and the outcomes that transformation will need to deliver.

The vision needs to be developed jointly with all stakeholders and must be owned by all. It needs to be simple and easily understood but contain sufficient detail to provide clear direction. It needs to be genuinely seen as a “win- win” for all participants or it is unlikely to be democratically accepted or implemented.

There are a number of transformation considerations and requirements to successfully implement the CBM concept. Transformation requires a detailed understanding and articulation of the work to be carried out.