Client Data Management involves transforming and running onboarding processes, data governance and systems at key client interfaces to improve customer service.
Accenture helps clients analyze how data is currently collected, the systems used to organize and store data, who uses the data and how it is used. This allows for the creation of a high-level plan for the optimum use of client data.
Moving to the Standard Legal Entity Identifier [PDF, 414KB]
Client data management is in the spotlight as regulators move closer to implementing the Legal Entity Identifier (LEI), a standardized identifier to be used by all financial institutions. Adopting LEI would require financial institutions to improve data quality, address regulatory concerns and refresh client onboarding practices. Accenture believes firms that create a comprehensive client view to better understand the needs, risk and profitability of each client can create a competitive advantage.
Podcast: Client On-Boarding as a Business Opportunity
On-boarding presents a chance for investment banks to not only reduce compliance and credit risks, but also collect valuable information about client preferences, needs and behaviors. Those that treat the on-boarding process as an opportunity, rather than an obligation, will be in a stronger position to build durable relationships and increase market share. Listen in as Accenture’s Heather Adams explains how investment banks are using intelligent on boarding processes to enhance customer experiences, improve cross selling and streamline regulatory compliance.
Download the video [MP4, 21.9MB]
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