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In this video, Michael Costonis, managing director – Insurance, North America, discusses why many insurers are spending their time focusing on the wrong areas, rather than focusing on the bottom line.
High-performing insurers in the claims function keep outcomes top of mind, yet many are spending their time focusing on the wrong areas.
In Part Three of “Claims at the Crossroads” podcast series, Costonis discusses why many insurers disregard the very reason why customers and data are so important—the bottom line.
Contact Michael Costonis to discuss how to transform your claims function.
Read the transcript [PDF, 171 KB]
View the Claims at the Crossroads Podcast Series
Subscribe to the Insurance Podcast Series
September 16, 2013
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