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Learn how the customs industry can evolve its operating model and customs solutions to today’s digital operating environment.
Today, customs agencies are seeing changes from all sides—except the inside. The global economy is more interconnected than ever. They are operating in a world where digital is disruptive, security threats are sophisticated and funds are scarce.
With digital citizens and businesses engaging in digital commerce, customs agencies must evolve their operating models and become digital businesses themselves. They also need to adopt a competency-driven workforce structure with flexible staffing model and clear opportunities for career advancement to attract and retain the next generation. Additionally, they must facilitate the legitimate trade in digital goods and services while addressing the challenge of revenue leakage and noncompliance.
The operating environment for customs agencies is changing radically. While the disruptive impact of digital is redefining the very nature of trade, criminals—terrorists, drug traffickers, money launderers and counterfeiters—are getting more sophisticated and tenacious.
The traditional customs operating model, however, has hardly changed. It is surprisingly inward-looking, reactive, duplicative, largely paper-based and hence error-prone, and no longer sustainable. It’s time customs agencies changed from within to safeguard their national and fiscal interests. Agencies must evolve their operating models so that they can stop chasing change and start becoming customs agencies of the future.
Evolving the customs operating model is critical and agencies can focus on three key aspects:
Digital—Customs agencies must phase out traditional, paper-based manual processes and become digital businesses by embracing social media, analytics, mobility and the cloud.
Workforce—agencies must work around the challenges of an aging workforce by adopting a competency-driven workforce structure. Digital tools must be leveraged and a flexible staffing model will motivate the next generation to choose customs as a career.
Trading community—by striking the right balance between facilitation and protection, customs agencies can attract the business community without compromising on security priorities, catalyzing growth in trade volumes.
May 23, 2014
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