Skip to Main Content
Access your saved content
Discover how leading retail models can drive effective self-service models.
Learning from what works is an important foundation for success. This is exactly what Elizabeth Zealand, General Manager Future Service Transformation, Australian Government Department of Human Services, explores in this video. She tells the story of how the Department modeled service delivery processes after the best of the Apple store to triage workflow and promote citizen self-service and mission effectiveness. See how the Department found value in seeing people as “customers,” and created a retail-infused experience in line with how people want to—and expect to—interact with service providers.
Originally presented at The 2012 Human Services Summit
Download Video Transcript [PDF, 133 KB] PDF Help
Watch more videos for Human Services Solutions: Where Do New Ideas Come From?Disruptive Technologies: Bringing the Outside In
May 31, 2013
Skip Footer Links