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Watch this webinar targeted to individuals working in consumer experience and technology areas associated with providing cost, quality and decision tools to members.
Consumers faced with increasing out-of-pocket expenses and complexity in their healthcare coverage need assistance to navigate through cost and quality implications when faced with medical decisions..
This webinar will discuss consumer expectations and attitudes regarding healthcare decisions and the implications for transparency solutions to support them. Employers and health plans have invested in tools that provide members with the information they need, but adoption strategies have had mixed results, utilization is low, and it is generally difficult to correlate outcomes to usage.
The speakers share the findings from a 2013 consumer survey on the topic of transparency that provides insight into why consumers making medical decisions are not “shopping” the way employers and health plans expect. This webinar will also describe how one of the largest insurers in the country is balancing consumer expectations and employer requirements to create a suite of transparency solutions that meet diverse member needs.
Senior Principal, Customer Relationship Management
Accenture Health & Public Service
Senior Director, Consumerism Product Development
Health Care Service Corporation
To learn more about transparency tools, read “Employers Take a Leap of Faith Into Healthcare Transparency Tools to Spur Patient Engagement.”
Download Video Transcript [PDF, 179KB] PDF Help
May 12, 2014
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