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Shared services masters run their shared services organizations as high-performance businesses.
In this research survey, Accenture outlines the questions that enterprises should be addressing as they formulate strategies to progress their own shared services organizations along the path to high performance.
Mastery of Shared Services Can Sustain and Strengthen Enterprises for the Economic Upturn, Accenture Study Finds
Whether a shared services organization is run as an in-sourced or outsourced solution for common service delivery, shared services has proven it can deliver impressive results in cost, quality, productivity, customer service and other key business metrics. As the global economy struggles and companies look for ways to generate extra value from existing investments, high performance through shared services becomes ever more important.
Accenture undertook a global, cross-industry study of more than 275 executives with responsibility for shared services in their organizations to identify trends, priorities, issues and opportunities in shared services today. The resulting report, Achieving High Performance through Shared Services: Lessons from the Masters, identifies what characteristics mark those enterprises that have been extraordinarily successful in their use of shared services—to provide a snapshot of shared services mastery. In addition, the report provides a look to the future of shared services.
The ongoing Accenture High Performance Business research program shows that high performance is definable, quantifiable and achievable. High-performance businesses and governments achieve their results through a combination of the right market focus and position, the right capabilities and the right performance anatomy, thus creating a framework that delivers growth, profitability, longevity, consistency and positioning for the future.
This research shows that shared services masters operate within the same framework, operating their shared services organizations as entities on a par with the operating units they serve. These shared services masters constituted less than 10 percent of the survey respondents. Specifically, the research found that shared services masters shared the following five characteristics:
Explore the extensive Accenture High Performance Business research program, which has already surveyed more than 6,000 companies across most industries, including 500 that meet the criteria for high performance.
No practice or technology should be implemented without a clear view of how it affects high performance. To help companies move their own shared services organizations toward achieving high performance, Accenture provides the following questions to address when developing a strategy:
June 8, 2009
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