Skip to Main Content
Access your saved content
As both providers and consumers of cloud services, communications service providers (CSPs) are on the front lines of cloud computing’s disruptive impact. Externally, CSPs are facing intensifying competition from over-the-top Internet players and from global-scale cloud providers. Internally, CSPs are under growing pressure to drive down costs, boost their competitiveness, open up new revenue streams and respond rapidly and agilely to fast-changing customer demands.
In trying to meet these imperatives, many CSPs find themselves hampered by legacy business support systems (BSS) that have become costly, unwieldy and inflexible through many years of in-house customization, add-ons and workarounds. Yet there is a solution at hand—all of the requirements CSPs face play directly to the benefits that cloud computing and as-a-service (XaaS) delivery models can bring to enterprise IT.
Growing numbers of CSPs are adopting agile, lower-cost, cloud-powered operations. In addition to delivering against their immediate business goals, these solutions open the way to shorter innovation adoption cycles and more agile business and development models for revenue growth.
Again, these advances are prerequisites for future success. In the cloud-powered industry ecosystem now taking shape, CSPs will no longer have a window of six to 12 months in which to assess, produce and deploy new technology innovations.
Product and service development in the cloud will enable CSPs to collapse this lifecycle to a few weeks—helping them to stay in the game against fleet-footed competitors.
To guide the migration of their BSS to the cloud, many CSPs reference the industry-standard TM's Forum Telecoms Applications Map (TAM)—a standard framework to define systems supporting all the typical end-to-end processes of the communications industry. However this model reflects more traditional, on-premise technologies and larger scale solution development and integration efforts.
To help organizations overcome these challenges, Accenture has developed a SaaS Reference Architecture for Communications Service Providers that extends the TAM with cloud solutions offerings. This new architecture, a FullForce Certified Salesforce Program industry solution, maps the TAM modules to the newest cloud technologies, paving the way to innovation and accelerating the CSP’s migration to the cloud.
Many CSPs simply don’t have enough channel options, and are not equipped to integrate these options seamlessly to optimize an omni-channel experience. The solution lies in building agile subscriber management capabilities in which the right strategy aligns, the right channels deliver, the right technologies enable—and the right talent executes. CSPs can achieve this by leveraging the reference architecture to build out subscriber management solutions on Salesforce.
The reference architecture has successfully helped carry out the traditional business functions of a CSP and has reduced time to market by reducing the typical four-plus-month timeline from concept to launch to nearly instantaneous, restricted only by the enterprises internal processes. It also demonstrates the most convenient touch points between the new cloud components and the legacy on-premise system, showing how the flexibly implemented cloud processes can be terminated on the clients’ on premises network infrastructure.
June 20, 2014
Skip Footer Links