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From The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014
Forrester named Accenture a leader in applications outsourcing services in North America, after evaluating the strengths and weaknesses of the top 12 service providers across 41 criteria.
The nature of applications outsourcing (AO) services is evolving, with a growing concentration on business outcomes. Sourcing and vendor management professionals place new urgency on selecting appropriate applications outsourcing partners, as success with applications outsourcing must translate to business results as well as progress in transitioning to the new digital enterprise.
Considering this marketplace reality, Forrester Research included Accenture as a leader among AO service providers in North America. This is based on Accenture’s industry and technical competencies and acumen; broad geographical capabilities; strategic acquisitions to lead in the digital economy; and efforts to help clients achieve high performance in applications outsourcing by combining industrialization, intelligence and industry; dominant market presence determined by its application outsourcing revenues and employee strength.
Accenture received top marks from its customer references and was very strong across all categories compared to the competition.
Forrester ranked Accenture using several criteria, including current offerings, strategy and market presence. The report is excerpted from The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014.
Download the Accenture Summary Reprint [PDF, 118KB]
March 28, 2014
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