Accenture Field Force Transformation

And, many companies have invested in office-based workforce management systems in order to support their drive to achieve high performance. However, the benefits they seek—increased productivity, reduced costs and better customer service—continue to elude them as too often field force workers cannot access the information from the field. As a result, they continue to rely on paper-based or offline systems and access critical information only when at a service center or field depot.

Enter field force transformation: Accenture can help your company transform its field force by bringing technician-focused tools to the field and reengineering frontline office practices in order to:

• Provide real-time intelligence. Dispatchers will be able to revise job allocations based on the actual location and job status of technicians.
  
  
• Extend the back office. Technicians and supervisors will be able to access back-end systems.
  
  
• Deploy supervisors. Supervisors can bring their expertise to the field because they can continue to monitor their field workers.
  
  
• Reduce travel times. Technicians will no longer have to collect job assignments from the office each morning and return to update records each evening.
  
  
• Avoid multiple data entry. Technicians can enter and validate data on the worksite, avoiding the time wastage and potential error that come from transferring it from paper to the system at the end of the day.
  
  
• Increase flexibility. The artificial constraints imposed by legacy systems that work in silos can be avoided.
  
  

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Accenture has the experience, capabilities and intellectual capital to help your company maximize the efficiency of its workforce—often within only six to nine months:

• Proven Leader: With more than 100 workforce management implementations since the mid 1990s, more than 1,500 Accenture field-force practitioners worldwide and industry-leading experience with a vendor-neutral approach, Accenture brings the skills required to rapidly transform your business and achieve results.
  
  
• Mobile Center of Excellence: Part of the Accenture Global Delivery Network, the Center offers offshore technical experts with extensive experience in implementing functional workforce management.
  
  
• Accenture Managed Field Force Service: A hosted software-as-a-service-based workforce management application that can be deployed in as little as 4-8 weeks allows organizations to lower their field force operating costs and more.
  
  
• Accenture Premium Technical Services: On-demand remote support capability backed by patented technology to enable technical service organizations to optimize their service quality and expand customer offerings.
  
  

Watch the Mobile Security Webcast with CIO.com

Explore Mobility Offers