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Accenture survey assesses the public’s attitudes toward their medical providers’ electronic capabilities, as well as the capabilities of their current providers.
The Accenture Consumer Survey on Patient Engagement revealed several interesting findings:
Medical providers’ electronic capabilities are important to most US consumers. Between 69 percent and 82 percent of consumers say that electronic capabilities are at least somewhat important, and about one-third (34 percent) to one-half (48 percent) say that these are very important.
Of the surveyed capabilities, consumers most commonly report that access to medical records is important (somewhat/very) (82 percent). Other important capabilities include: booking appointments online (77 percent), requesting prescription refills electronically (76 percent) and receiving reminders via email and text (74 percent). See the infographic.
These preferences vary by age group. For example, 18-24 year-olds are more likely to say booking appointments (53 percent), receiving reminders (41 percent) and communicating via email (41 percent) are very important, compared with consumers age 55+ (33 percent, 23 percent and 26 percent respectively).
Many US consumers are actively tracking information about their health. Consumers most commonly track their health history (37 percent), followed by their physical activity or diet (34 percent) and health indicators such as weight and blood pressure (33 percent). Fewer consumers track their symptoms (26 percent). See the chart.
More than one-third (36 percent to 48 percent) of US consumers say that their current medical providers have electronic capabilities.
Consumers say they can request prescription refills (48 percent), access medical records (43 percent), make appointments online (43 percent), email with providers (36 percent) and receive electronic reminders (36 percent) with their current providers. Between 28 percent and 40 percent of doctors say these electronic services are available to their patients. See the chart.
View the Accenture Consumer Survey on Patient Engagement : Virtual Waiting Room Infographic
On behalf of Accenture, Harris Interactive conducted an online survey of 9,015 adults (18 years of age and older) across nine countries: Australia, Brazil, Canada, England, France, Germany, Singapore, Spain and the United States. The survey assessed the general public’s attitudes toward their medical providers’ electronic capabilities, as well as the capabilities of their current providers. Where relevant, the survey uses select findings from the Accenture Doctors Survey to compare the doctor and consumer responses. The research was conducted between July 25-31, 2013.
According to the Accenture Consumer Survey on Patient Engagement, the majority of US consumers (69 percent to 82 percent) say that it is at least somewhat important for their providers to have electronic capabilities. About four out of five consumers (82 percent) say that accessing medical records electronically is at least somewhat important. Nearly half of consumers (48 percent) say that this is very important. See the infographic.
For each surveyed health characteristic, about one-quarter (26 percent) to one-third (37 percent) of US consumers track their health information. For example, 37 percent say they track their health history. Overall, fewer than half (43 percent) do not actively track any of the surveyed health information. See the chart.
Nearly half of US consumers (48 percent) can request prescription refills electronically. Slightly fewer (43 percent) say they can book appointments or access medical records online. See the graphic. Interestingly, many consumers (41 percent) without online access to medical records would consider switching to a provider who offers access.
US consumers who consider it important (very/somewhat) to have electronic access to their medical records are 3.5 times more likely to switch providers to gain access (52 percent) compared to those consumers who do not find it to be important (at all/very) (13 percent).
According to Accenture’s survey, between about one-quarter (28 percent) and 40 percent of doctors say electronic capabilities are available to their patients. About one-third (36 percent) to almost half (48 percent) of consumers say their current providers offer these same capabilities. See the graphic.
For more information, contact:
Kaveh Safavi, M.D., J.D.Accenture North America Health Industry Lead+1 312 693 1541
October 2, 2013
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