The Accenture Institute for Health & Public Service Value designed the 2010 Accenture Citizen Experience Study to explore respondents’ perceptions of the importance of government action in helping improve the quality of their health and health care, and their experience of how well government is performing as such.
The overall results provide unique insights for government policy makers and health service managers who want to understand better what people expect from their health care system and what actions they might take to deliver patient-centered health care that addresses the real needs and preferences of patients.
In this series of three podcasts, Greg Parston, director of the Accenture Institute for Health & Public Service Value, presented results from the study at the 2010 World Health Care Congress.
Part One: Introduction
Mr. Parston discusses the initial implications of the study and overall global trends.
Part Two: Detailed Analysis and Insights
Mr. Parston provides a more detailed analysis of, and insights into, how the study’s results will affect current and future health care reform.
Part Three: Questions & Answers Session
In the final podcast, Mr. Parston fields questions from the audience about the study and the global impact these health care challenges present to the future of health systems.
View all Health & Public Service Podcasts