Insurance BPO: Services Overview

In today’s economy, leading insurers increasingly outsource business processes to Accenture to help them to streamline and simplify their operations—not just to take out cost, but to improve agility and free up budget and resources in ways that help their organization generate new business.

By using shared platforms in multiple insurance processing centers, Accenture has been remarkably successful in implementing industry-proven practices and solutions, while simultaneously delivering economies of scale. Our acquisition of NaviSys has made it possible to offer clients in North America a full range of life-policy-processing solutions.

Accenture Insurance Business Process Outsourcing (BPO) services can help insurers:

• Reduce operating costs.
  
  
• Increase cost transparency and—as a result of variable pricing—predictability.
  
  
• Improve cash flow and thus limit some capital investment requirements.
  
  
• Enhance processing speed, accuracy and consistency.
  
  
• Improve service to customers and intermediaries.
  
  
• Simplify operating infrastructure, thus increasing the potential to enhance agility, accelerate speed to market, and support the expansion of distribution channels and/or the addition of new ones.
  
  
• Add flexibility to cope with changes in transaction volumes, either as a result of expansion or decline of business, or of mergers and acquisitions.
  
  
• Build a more productive, better motivated workforce that spends maximum time performing tasks that add real value.

Across the insurance industry, Accenture is recognized as a leading provider of business process outsourcing services, with a special ability to combine experience, skills and proprietary outsourcing solutions, including:

• Deep industry knowledge: We have worked with leading insurers for more than 30 years, helping them enhance their systems and processes and improve their organizational structures. Accenture serves more than 85 percent of the world’s top 40 insurance companies.
  
  
• An impressive track record: We employ approximately 4,500 insurance industry specialists, many of whom are helping more than 50 leading insurers achieve high performance through business process outsourcing. Our insurance BPO professionals handle more than 10 million transactions annually, administer more than 2 million policies and provide pension fund administration to more than one million members.
  
  
• Proven software assets: Our proprietary software solutions—such as Accenture Claim Components and Accenture Underwriting Components—illustrate and incorporate our extensive experience in the insurance business. And our acquisition of NaviSys allows us to offer life insurers in North America an industry-leading processing platform with a complete range of functions—from front-office sales to back-office administration. Supporting these solutions are numerous strategic alliances with vendors such as SAP and Microsoft.
  
  
• Insurance BPO processing centers: Accenture operates nine insurance BPO facilities in countries around the world. Each facility provides clients with experienced insurance processing personnel, as well as a shared, optimized processing platform. Clients can select a combination of onshore, near-shore and offshore sourcing options.
  
  
• Accenture Global Delivery Network: Accenture’s world-class delivery capabilities bring together our global reach, innovative solutions, industrialized assets and deep industry and technology skills. The Accenture Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world.
  
  
• Industry recognition: In 2008 and 2009, the International Association of Outsourcing Professionals ranked Accenture as the world’s leading outsourcing provider across 18 key attributes. Accenture received Outsourcing Excellence Awards four years (2002, 2007, 2008, 2009).

Accenture provides the following proven service offerings, as well as customized solutions to suit your business needs:

• Life and Annuity Policy Services
• Property and Casualty Policy Services
• Property and Casualty Claims Services
• Pension Services
• Collections and Disbursements Services
   

Learn more about our Business Process Outsourcing (BPO) services.