In effect, we can help your organization identify options for making the right investment decisions when business conditions are turbulent or innovation is needed to fuel growth and create competitive advantage. To this end, we offer six key Network Technology services backed by a proven track record of delivering business results:
Customer Contact Transformation— Creates a differentiated service experience to improve customer loyalty by more efficiently and effectively managing customer interactions. Uses advanced analytics to provide deep insights into changing customer needs and wants. Identifies appropriate technologies for enabling a variety of customer service options and improvements in agent effectiveness. Uses innovative business continuity solutions to help maintain service reliability.
Unified Communications & Collaboration Services— Enables new ways of working that encourage increased communication and collaboration not only among employees but also between an enterprise and its business partners. Helps reduce costs and improve performance by applying leading communication and collaboration technology capabilities, such as IP telephony transformation, telepresence, IP contact center transformation, unified communications and Web 2.0 collaboration. Helps develop an understanding of current user behaviors to facilitate the adoption of available technology capabilities.
Infrastructure Transformation— Facilitates the integration of the network infrastructure with key business processes and applications to improve usability and productivity. Uses IP network technology, cloud computing and SaaS models to support efficient integration and transfer of data, facsimile, voice and video communications traffic over a single, converged network platform. Helps develop an understanding of how network technology supports applications, and business processes and goals to drive greater business agility, revenue growth and cost reduction.
Wireless—Addresses business mobility needs, using a wide range of wireless technologies (Wi-Fi, 2G/3G/4G cellular, WiMAX, short-range wireless and devices) and strategic partnerships with leading technology suppliers. Helps organizations secure and control their wireless projects, including strategy and concept, business case, requirements and design, deployment and piloting, and ongoing operations phases.
Network Optimization—Provides a comprehensive suite of network strategy, performance optimization and cost management services designed to proactively assess, manage and help clients reduce infrastructure costs. Helps deliver cost savings by targeting the different aspects of an organization’s network, including business requirements, technical architecture, operating and support model, sourcing model and finance.
Network Service Management— Addresses the efficiency and performance challenges that enterprises experience in managing network infrastructure by helping to align network operations people, processes and tools. Encompasses the design, implementation and execution of the ongoing processes of planning, managing, monitoring and reporting on the enterprise-converged network and unified communications infrastructures to effectively line up IT and business service levels.
Beyond technology consulting: Accenture can help address clients’ wide-ranging management consulting and outsourcing needs
Accenture can help clients improve network performance by bringing the knowledge and experience of our management consulting and outsourcing offerings. In effect, we can offer strategic and practical business insights based on ongoing research into what distinguishes highperformance organizations, extensive solution implementation experience, tested methods, leading practices and global delivery capabilities across all industries and business functions.
The Accenture Network Technology difference
Our Network Technology group draws upon the strength of Accenture to help bring clients industry-leading business strategies, technologies and sourcing models. When you work with Accenture, you gain access to specialists and solution delivery assets in several key groups, including:
- Accenture Global Delivery Network— Our delivery centers provide onsite and offsite resources as well as resources in more cost-effective geographies to facilitate reliable, efficient solution delivery and provide ongoing system support and maintenance for clients.