Mobility has passed the tipping point. With the number of mobile workers globally at the one-billion mark, mobile devices have evolved. And, historical concerns about their small screen size, data security or lack of enterprise integration have been replaced by the imperative to be fast and flexible—now, synonyms for embracing mobility.

Accenture Mobile Solutions
For enterprises, the rise in smartphone adoption creates enormous potential for increased productivity, field force transformation, extending existing ERP investments and improving sales force automation and human resource management capabilities. Meanwhile, consumers want to use their mobile devices to do business—and many companies are obliging by creating short message service (SMS) messages with offers, billing and news, mobile-friendly websites, mobile payment systems and more.

What is clear: to best capitalize on mobile opportunities for your organization, you must have a mobile strategy and an implementation plan. Businesses need to know when to mobilize, as well as how to deploy, maintain, manage and protect mobile applications and functionality. Accenture helps organization address three mobile-related business opportunities: business to employee, business to consumer and machine to machine.

Accenture helps organizations achieve sustained competitive advantage through proven and innovative custom and packaged mobile solutions—including assessment, strategy, architecture and application design and delivery—that let organizations generate new business, better serve customers and citizens and improve the productivity of their workforce.

Accenture delivers process and delivery experience through:

• Breadth of tailored solutions: Accenture brings the ability to design and deliver a wide spectrum of solutions that are device-, network- and technology-agnostic. Each solution is tailored to the needs of each organization—both packaged and custom; managed service or on-premise; and connected to a wide array of back-end data sources.
  
  
  • Mobile technology and process skills: Accenture applies deep skills in using new and proven mobile technologies to design and deliver solutions that support business process re-engineering enabling competitive advantage.
    
    
  • Delivery: Accenture’s mobile solution delivery personnel—both onshore and offshore through our global network of Accenture Delivery Centers—apply an optimal mix of methods, architectures and tools (Accenture Delivery Methods) to deliver a high-quality solution that maximizes return on investment (ROI).
  
  

  To facilitate efficient and cost-effective solution delivery, Accenture’s mobile technology personnel leverage the following distinctive resources and capabilities:

  • Mobile Center of Excellence: This center offers offshore technical experts and extensive workforce management implementation experience across multiple industries and technologies, and supports global mobile solutions projects, including application outsourcing, solution design as well as mobile and embedded software development.
    
    As part of the Accenture Global Delivery Network, this center—distributed across China, India, Latvia and the Philippines—allows Accenture to quickly bring project resources to bear, apply and adapt leading business practices to suit an organization’s needs and to deliver cost-effective solutions.
    
    
  • Network of Alliances: To help clients further maximize the benefits of their applications and effectively manage implementation risks and costs, Accenture maintains alliances with industry leaders throughout the mobile ecosystem. Accenture leverages its relationships to provide access to a broader base of innovation and knowledge of available solutions; apply in-depth implementation experience and proven delivery approaches; expedite resolution of issues; and provide higher levels of service and insight into future offerings. Partners include Antenna, Click, Microsoft and Sybase.

Accenture provides services and support for designing, building and benefiting from mobility—starting with the right foundation and backed by a holistic, shared strategy and the best supporting technologies.

• Mobile Enterprise Strategy [PDF, 270KB] identifies the areas of greatest business opportunity, creates a long-term mobility vision and develops a road map for leveraging mobile technology that is designed to increase productivity, reduce costs and increase revenues.
  
  
• Mobile Custom Solutions [PDF, 270KB] combines best-of-breed commercial and custom applications, middleware and platforms, so that organizations can rapidly deploy secure and easy-to-manage mobile functionality to both business users and customers, as well as manage and plan all aspects of the software development lifecycle. Accenture offers an extensive number of prebuilt custom solutions and frameworks, including:
  
  
  1. Avanade Connected Architecture Mobile, providing a complete component architecture framework for building custom Windows Mobile applications to support any number of users.
     
     
  2. Enterprise iPhone Toolbox, a secure deployment environment for enterprise applications comprising end-to-end security as well as mobile application management tools, including integration with enterprise data stores.
     
     
• Field Force Transformation (FFT) helps to improve the efficiency of a distributed field force by using business process re-engineering, cultural change, organizational structure, performance management and workforce management tools. Accenture complements its industry-leading experience in FFT and mobile solutions for its enterprise clients around the globe with a vendor-neutral approach to selecting best-in-class technology, as well as business processes, based on each organization’s needs.
  
  
• Accenture Managed Field Force Services is Accenture’s hosted, software as a service (SaaS)-based workforce management application, designed for organizations with 500–1,500 technicians—but capable of handling many more. The software, which can be rapidly procured, is delivered for a per-technician, per-month service fee, and includes workforce management software, devices, network connectivity, hosting, application maintenance and help desk support. This service can be deployed in 4-8 weeks and lets organizations lower their field force operating costs, increase technician productivity and enhance customer satisfaction.
  
  
• Accenture Mobility Operated Services (AMOS) is a standards-based, open development platform and managed service that enables enterprises to launch high-value mobility services through Accenture’s platform, reducing risk, start-up requirements and infrastructure costs and eliminating the requirement to manage relationships with multiple wireless carriers and third-party providers. More than 300 million subscribers already use AMOS to lower their total cost of ownership and rapidly bring to market new solutions for increasing revenue.
  
  
• Accenture Product Software Services (APSS) is Accenture’s factory for developing and testing mobile software and embedded systems. With services spanning the entire product development lifecycle, as well as numerous industries, APSS combines advanced engineering and technical support, device tuning, error diagnosis and troubleshooting to provide turnkey software development services, resulting in improved quality, cost savings and innovation, reduced risk and rapid time to market for new handsets, wireless networks and mobile applications.

Accenture also brings to bear critical complementary capabilities, including:

• Wireless capabilities: Wireless mobile system assessments for a variety of devices, networks and platforms as well as device testing, networking planning and infrastructure design, build, test and deployment.
  
  
• Infrastructure outsourcing capabilities around device management.
  
  
• Business process reengineering expertise for sales force automation, field force transformation and field service, as well as consumer-focused branding and loyalty initiatives.