But operational excellence is not simply about doing the same things better. It also addresses how the business is structured and how the work is executed. For many executives, the challenge is to select the right approach for achieving operational excellence.

With proven practices in the operational dimensions of outsourcing, Accenture delivers superior service through process measurability, repeatability and predictability. We believe that operational excellence means focusing on the total performance picture. That means focusing on clients' critical requirements to ensure high value outcomes for their business.

We build a strong foundation of operating systems, measurements and controls to enable effective improvement and alignment with our clients ensuring consistency and adherence across processes, geographies and businesses.

• Supply chain management: Accenture has one of the world’s leading supply chain groups, with 15,000 professionals around the world representing virtually every industry, including transportation. We have developed a suite of powerful supply chain execution assets to help each of our clients find and forge their own path to high performance.
  
  
• Customer relationship management: Both Accenture's experience and our research show that top companies are obsessed with winning the battle for the customer. Accenture can help. We work with clients to create dedicated capabilities to build loyalty and create marketing campaigns for its most valued customers. This provides a critical link between loyalty, marketing and sales and puts clients on the road to high performance.
  
  
• IT systems: Many transport companies have developed processes and systems in a silo environment. In order to make effective decisions, transit operators need a reliable, complete and consistent view of information. Accenture can help companies achieve the benefits of integrating their processes within an ERP system, ensuring that clients avoid the potential pitfalls that can occur on these large implementations that drive massive change throughout an organization.
  
  
• RFID and Supply Chain Management
  Excellence throughout supply chains is no longer "nice to have." Supply chain excellence is critical to achieving high performance. Accenture is a leader in pioneering the techniques that transform supply chains into sources of sustainable value for industry players. We've worked with the industry leaders to unlock the value of radio frequency identification (RFID); and begin to create a seamless flow of information and communication from manufacturer to supplier to end consumer.
  
  
• Integrated Alliance Management
  Through our alliance with BioQ, we jointly develop, market and implement solutions that support regulatory intelligence and knowledge management throughout the research and development and regulatory processes. We help clients improve the quality, efficiency and compliance in the development of new medical products; streamline the development of submissions and preparation for interactions with regulators; enhance the quality of information provided in regulatory submissions; and accelerate regulatory authority review and approval.
  
  
• Integrated Compliance Management
  Through our alliance with BioQ, we jointly develop, market and implement solutions that support regulatory intelligence and knowledge management throughout the research and development and regulatory processes. We help clients improve the quality, efficiency and compliance in the development of new medical products; streamline the development of submissions and preparation for interactions with regulators; enhance the quality of information provided in regulatory submissions; and accelerate regulatory authority review and approval.