Infrastructure and Transportation Services: Overview

With a comprehensive understanding of the business needs, we recommend using “intelligent infrastructure”—smart, customer-centric solutions and business strategies and networks that power higher levels of operational efficiency and customer satisfaction.

Our Infrastructure and Transportation Services industry group is uniquely positioned not only to provide clients with the tools, technologies and processes that deliver intelligent infrastructure, but also to help them join the networks that sustain it.

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Infrastructure and Transportation Services is an integral part of our global organization—an unmatched combination of consulting, technology and outsourcing capabilities.

• Our Management Consulting service group leverages the deep industry experience and research-based knowledge of 14,000 experts in strategy and process design; customer relationship management; supply chain management; and performance management of innovation, finance and talent.

• The Systems Integration and Technology service group leverages the skills of the largest vendor-neutral systems integrator in the world, comprising more than 70,000 specialists in a broad range of technologies, functions and industries.

• The Accenture Global Delivery Network features multidisciplinary teams of 82,000 professionals working out of more than 50 delivery centers worldwide and pursuing a single, repeatable global approach to support the solutions of our systems integrators and technology specialists, as well as the needs of almost 300 business process outsourcing clients.

• Our “Analytics Factory” industrializes, and thus optimizes, access to data and reporting by performing analytics modeling to better understand and forecast customer behavior.

Industry Solutions

Construction
The Accenture Construction Enterprise Architecture links high-performance capabilities with leading practices and covers all aspects of the business process transformation that construction clients need to become more operationally efficient.

Infrastructure
The Accenture Fare Management Solution for Road-User Charging provides an integrated platform for automated road-user charging that can also be extended to value-added services, such as parking, fuel charging or even car insurance.

Our “Port in a Box” solution provides an IT and BPO platform for processing all core seaport terminal transactions. It has been used in the Asia Pacific region, as well as in Europe.

Mass Transport
The Accenture Operational Maintenance and Monitoring Model helps clients reduce maintenance unit costs, resolve faults more efficiently, improve service levels and negotiate better with suppliers. The model’s Center for Operational Maintenance and Monitoring of Installations and Telecommunications (COMMIT), developed for and with Spain’s Metro de Madrid, provides advanced help desk services, remote maintenance of installations and technical services management support.

The Accenture Predictive Maintenance Solution combines deep analytics and modeling skills with leading-edge tools to interpret and correlate signals simultaneously and deliver the earliest possible warning of system degradation or failure. Tailored to suit the specifics of each unit, it can cut equipment maintenance costs significantly by reducing the need for preventive maintenance and inspection.

The Accenture Fare Management Solution for Electronic Ticketing provides a comprehensive set of functions for multi-operator schemes and multiple service channels to enhance customer convenience, as well as the tools and architectures for future expansion. The solution offers customer convenience via multiple, automated payment means and multiple service channels, including Web portals, interactive voice response and short message service.

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