Human Resources BPO: Services Overview

Skilled and motivated employees provide companies a competitive edge that is long lasting and difficult to imitate—a strength never more valuable than in today’s economy.

Accenture High Performance Business research shows that high performers prosper through all economic cycles, thanks in large part to their superior ability to leverage the talents of their employees. Accenture research, moreover, also reveals that companies that outsource HR and learning functions are far more likely to assess their workforces as highly effective and twice as likely to be satisfied with the overall performance of their HR functions.

More and more leading companies are outsourcing their HR functions to Accenture based on its track record, global capabilities and proven methodologies.

“Attaining and maintaining market leadership requires us to be even more effective in the delivery of non-strategic human resource activities. This agreement will allow us to focus more time on innovation, brand building and other capabilities that will drive long-term sustainable growth.”
— Ian Maginnis, vice president-business support delivery, Kimberly-Clark

Recognized as a world leader in HR business process outsourcing (BPO), Accenture helps clients achieve high performance by reducing cost, and improving workforce and business performance.

• Comprehensive offering: Accenture’s offering covers the full spectrum of talent management and HR administration services. Our industrialized processes are proven and delivered at scale, giving our clients greater flexibility to respond to changing market needs.
  
  
• Deeply skilled and experienced resources: Accenture has 7,500 HR, learning and talent-management professionals, complemented by a global talent pool of consultants with experience in most industries, technologies and business processes.
  
  
• Global reach: Accenture’s global HR BPO delivery centers provide customer contact, HR and learning services to nearly 1.5 million people in 100 countries.
  
  
• Track record: Accenture delivers measurable improvements in business performance. These results include reducing HR cost by 20 to 30 percent, improving absence rates by 30 percent and reducing speed to hire by 50 percent. Our clients include Best Buy, BT, Caja Madrid, Telecom Italia and Unilever.

"This global [HR and learning] outsourcing deal represents a major strategic choice for Unilever. We believe that it is better business if we concentrate on our core competencies and transfer our back office to Accenture’s front office, leveraging Accenture's capabilities and expertise. This deal allows us to create a simpler, more agile global HR function to better support Unilever's growth agenda."
—Sandy Ogg, chief human resources officer, Unilever.

Accenture brings a heightened level of rigor to HR processes with an emphasis on business metrics, talent management and highly effective HR and learning operations. Our capabilities span the entire employee life cycle.

• Recruitment
• Performance and Progression
• Learning
• Compensation
• HR Administration Services (Payroll, Benefits, Workforce and Data Administration, Case Management, Customer Support)

 
To receive Accenture’s latest insights directly, sign up for My Outlook, Accenture’s bi-weekly newsletter that is personalized based on your business and industry interests.