We help lower operating costs and capital expenditure, while enhancing customer loyalty by improving the customer experience. In short, we help you do more with less—a valuable strategy in today’s economy.

Our offering leverages our established operations infrastructure, leading-edge tools, integrated processes, industry-leading practices and the knowledge of our experienced workforce to manage critical services cost-effectively and with improved quality.

Accenture’s approach combines innovation and a focus on specific business outcomes such as reduced contact rates, improved handle times and increased customer satisfaction, to meet overall strategic objectives. We help to drive value across the entire base of agents and deliver benefits that speak for themselves:

• Contact rates reduced by up to 15 percent.
• Handling times improved by up to 10 percent.
• Cost per minute reduced by up to 40 percent.

Accenture offers a unique combination of deep experience and an industrialized approach that delivers measurable improvements, reduces cost and ultimately drives high performance.

• Accenture provides an efficient, centralized hub to help clients respond quickly to market imperatives.
  
  
• Our experience managing agents provides us with the ability to drive improvements across an agent base.
  
  
• We have deep experience managing environments with multiple offshore vendors to improve customer satisfaction.
  
  

Accenture’s consulting heritage provides a unique combination of competencies that help clients achieve improved customer service at reduced cost.

• Innovation and continuous improvement are part of Accenture’s DNA, along with a full understanding of the levers that drive high performance.
  
  
• We leverage our consulting experience for industry-leading practices, tools and techniques that help clients achieve transformational value.
  
  
• We have the bandwidth and experience to create virtual teams tailored for specific client projects.
  
  

Accenture uses tested, industrialized processes.

• Accenture Customer Contact BPO Services reduces client operating budgets by driving improvements across the client’s entire base of agents.
  
  
• We leverage our established operations infrastructure, tools and processes to offer clients an industrialized solution that enables cost and quality improvements.