Public Safety: Services Overview

Accenture provides a range of services that address the needs of public safety agencies—police, intelligence, justice and first response—focused on protecting national interests and safeguarding citizens from the threat of international terrorism, and increasingly sophisticated criminal networks, all complicated by limited budgets and increased pressures on public safety personnel to deliver.

Accenture recognizes the unique challenges facing public safety agencies and can help them become high performers by identifying emerging opportunities and applying strategic insight, business analysis, and strong implementation and IT capabilities.

Public safety organizations have long recognized the need for information. With the advent of technologies that enable collaboration and coordination, agencies and enterprises are no longer limited to information harbored within their silo of operability. Where once it was acceptable to function as an autonomous organization, recent events have brought to light the need for a holistic model for information management and greater interoperability between public safety agencies both domestically and internationally.

Accenture’s research has shown that sharing information across agencies can be made possible, but not without the right planning, commitment, and technology skills. Drawing on experiences of system implementations around the world, Accenture provides a holistic model for information management and is designed to help public safety agencies design effective information management architectures. The framework is based upon a collaborative, strategic and enterprise-wide approach to information management.

Policing, justice and first response agencies share the strategic and operational responsibility for meeting complex and often highly sensitive public safety objectives without compromising individual rights or community cohesion.

We help clients to develop a culture of collaboration that will allow them to operate as a cohesive, public safety enterprise. We provide technology infrastructures that improve communication and information sharing both within their own organizations and across jurisdictions and geographical boundaries.

The Accenture approach is designed to resolve performance problems caused by the combined impact of complex and underutilized legacy systems and the isolated islands of information that exist in all public safety organizations.

Crime is an ever-present facet of human society and is increasingly widespread and sophisticated, creating great challenges for police forces often stretched in budget and technology resources. Information is key to solving these crimes, but while a great deal of information is gathered, it is often spread across departments or organizations and can be poorly linked.

As 75 percent of processes required to track and respond to crimes are essentially the same, Accenture has developed a universal process police model that helps police forces manage, link and analyze information for greater reliability and consistency in law enforcement investigation, border control, emergency and administrative processes. Specific services include:

• Accenture Police Center of Excellence
  The Accenture Police Center of Excellence is helping police forces fight crime by turning information into knowledge to deliver high performance.
  
  
• Police Case Management
  Accenture police case management combines market-leading, commercial off-the-shelf solutions with case and intelligence management plus a comprehensive range of sophisticated investigative support tools in an integrated, modular infrastructure. It allows police organizations to implement a standardized set of enhanced information management and manipulation procedures and provide easier access to timely and accurate information.
  
  
• Accenture Knowledge Discovery Capability for Law Enforcement
  The Accenture Knowledge Discovery Capability is the result of a collaborative project led by Accenture that aimed to integrate leading commercial off-the shelf applications. The solution helps law enforcement and intelligence communities discover, manage and share actionable information.
  
  
• Accenture Integrated Justice Solution
  The Accenture Integrated Justice Solution provides a framework designed to improve the effectiveness of the entire criminal justice enterprise by providing police, courts and supporting agencies with greater access to records and information on suspected or accused criminals across agencies and across jurisdictions.
  
  
• Accenture Identity Management Solution
  Public safety begins and ends with the individual; whether that’s correctly identifying a known or potential criminal or terrorist, uncovering an identity fraud or, conversely, confirming the innocence or the right of a person to go about their legitimate business.