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Transforming revenue agency effectiveness and taxpayer service despite changing demands
Revenue agencies around the world must develop reliable tax systems with the flexibility to address changing needs and expectations. Many work in an environment of reduced resources and budgets and a new normal economic reality that is having a dramatic impact on revenue collection. Amid such unprecedented change, the status quo is no longer adequate. In response, revenue agencies are focusing on approaches and solutions to:
Integrate taxpayer services.
Respond more quickly to changing expectations.
Improve effectiveness by driving increased revenue and lowering costs.
Get an end-to-end view of agency functions.
Streamline and consolidate business processes.
Replace aging legacy systems.
Improve risk management practices.
Better understand taxpayer behaviors and preferences.
Improve debt collection, returns processing and audit activities.
Ensure the scalability and cost-effectiveness of the application environment.
Better use online channels to improve taxpayer service and drive compliance.
The world's leading revenue agencies rely on Accenture's comprehensive services and industry experience to operate at greater levels of efficiency, deliver better taxpayer service and meet changing demands. Our services are rooted in leading practices in process, technology and implementation that come from a track record of success with 60 revenue agencies worldwide. In fact, revenue organizations manage more than $500 billion in revenue each year with Accenture solutions. Revenue agencies across Africa, Asia, Europe and North America rely on Accenture to help integrate tax systems, improve taxpayer service, streamline organizational processes and create cost savings. Local, state and national revenue agencies in Australia, Belgium, Botswana, Japan, Ireland, Italy, the Netherlands, Norway, Portugal, Singapore, South Africa, Spain, the United Kingdom and the United States have selected Accenture to help them achieve their unique goals. We also stay close to the industry’s latest industry trends, providing our clients with new perspectives and in-depth research on top-of-mind topics.