Human Services: Services Overview

The new normal of rising demand and shrinking resources is changing the face of human services. Responding to this environment and achieving high performance means transforming the business of human services—reinventing service delivery with a focus on integration, innovation and outcomes—to help our clients empower services and improve lives by delivering benefits more cost-effectively and efficiently.

The complex human services landscape is being shaped by a number of unprecedented trends that together are placing new demands on agencies:

• Economic uncertainty. The “new normal” economy of budget and resource crises, high unemployment rates and rising caseloads will have a lasting impact on agencies as they serve more beneficiaries with lower operating budgets.
  
  
• Healthcare reform. In the United States, agencies will also feel the impact of healthcare reform as eligibility systems are integrated with health insurance exchanges and Medicaid rolls expand.
  
  
• Pension crisis. The global inability to meet pension obligations has spurred reform and mandated changes that will require system flexibility that does not currently exist in most pension systems.

Accenture combines policy and business insights with innovative technology solutions to help human services agencies—including eligibility and social security agencies, pension organizations and nonprofits—achieve high performance.

For more than 25 years, Accenture has worked with clients across the human services industry, helping them realize high performance and transform challenges into positive results for people. Each day, our professional teams are helping clients to empower services and improve lives by:

• Connecting people to government services. Eight million New York City residents connect with their government through an innovative 3-1-1 service developed with Accenture.
  
  
• Providing life-changing services more effectively. Five million unemployed Germans used a virtual labor market developed with Accenture to find jobs.
  
  
• Delivering critical social services. One-and-a-half million California retirees receive pension benefits accurately and on time with Accenture programs and solutions.
  
  
• Realizing cost savings with technology. Seventy million UK pensioners receive full support through the Department for Work and Pensions' relationship with Accenture.
  
  
• Improving case management and eligibility systems. Eight hundred thousand California welfare recipients benefit from case management and eligibility systems developed by Accenture.

Accenture’s broad human services capabilities—from business process services and change management to systems implementation and customer relationship management—cover the gamut of human services functions.

We offer a flexible approach rooted in clients’ unique needs and work collaboratively from strategic planning through implementation and maintenance.

Our comprehensive services help organizations to integrate quality services, maximize resources, modernize technology, create efficiencies, improve customer service and reduce costs. We can help human services agencies empower services and improve lives with services including:

Accenture Benefits Management System
Accenture Capability Assessment Model
Accenture Citizen Self-Service Platform
Accenture Public Service Platform
Application outsourcing
Change management
Customer relationship management
Family-First Human Services
Integrated service delivery
Intelligent Processing and Compliance
Lean office
Mobility Services
Service-oriented architecture
Smart Card Security Solutions
Social media for public pension organizations